Leadership & Management

Building High-Trust Workplaces

Trust speeds up decisions, improves collaboration and reduces conflict and turnover. This course explains the components of trust, how leaders build or erode it, and practical actions to create a high-trust workplace: consistency, transparency, fairness, psychological safety, keeping commitments and repairing trust when it is broken.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Trust is easy to lose and slow to rebuild. You will learn deliberate practices to strengthen trust in your team and organisation.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Trust diagnostics, team exercises, case studies, role plays on trust repair and action planning.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain the components and business value of trust
Diagnose trust levels in a team
Practise behaviours that build trust
Create psychological safety
Handle trust breaches and repair relationships
Embed trust in team processes

Target audience

Who should attend.

This course is suitable for:

Managers and team leaders
HR and engagement professionals
Senior leaders
Project managers
Change leaders

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Trust building
Psychological safety
Transparency
Fairness
Relationship repair

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Understanding Trust

09:00–10:08Components of trust
10:08–11:00Business case for trust
11:00–11:30Coffee break
11:30–11:45Business case for trust (continued)
11:45–12:53Trust diagnostic
12:53–14:00Exercise: trust map

Day 2Leader Behaviours

09:00–10:08Consistency and reliability
10:08–11:00Transparency and openness
11:00–11:30Coffee break
11:30–11:45Transparency and openness (continued)
11:45–12:53Fairness in decisions
12:53–14:00Self-assessment

Day 3Psychological Safety

09:00–10:08Speaking up and voice
10:08–11:00Responding to mistakes
11:00–11:30Coffee break
11:30–11:45Responding to mistakes (continued)
11:45–12:53Inclusive behaviours
12:53–14:00Team exercise

Day 4Repairing Trust

09:00–10:08How trust breaks
10:08–11:00Acknowledgement and apology
11:00–11:30Coffee break
11:30–11:45Acknowledgement and apology (continued)
11:45–12:53Rebuilding steps
12:53–14:00Role play

Day 5Embedding Trust

09:00–10:08Team processes
10:08–11:00Measuring trust
11:00–11:30Coffee break
11:30–11:45Measuring trust (continued)
11:45–12:53Leadership commitments
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.