Quality & Operational Excellence

Business Process Reengineering

Sometimes incremental improvement is not enough and processes must be fundamentally redesigned. This course covers business process reengineering: selecting processes, understanding current state, radical redesign principles, enabling technology, organisational impacts, implementation and managing the risks of major change.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Reengineering can deliver dramatic improvements but carries risk. You will learn when and how to redesign processes successfully.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Process redesign workshops, case studies of successful and failed reengineering, and implementation planning.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Distinguish reengineering from incremental improvement
Select processes for redesign
Analyse current processes
Apply radical redesign principles
Use technology as an enabler
Plan and manage implementation

Target audience

Who should attend.

This course is suitable for:

Process improvement leaders
Transformation managers
Business analysts
Operations directors
IT managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Process analysis
Redesign
Technology enablement
Change management
Implementation planning

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Reengineering Concepts

09:00–10:08Origins
10:08–11:00When to reengineer
11:00–11:30Coffee break
11:30–11:45When to reengineer (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Process Selection

09:00–10:08Selection criteria
10:08–11:00Customer value
11:00–11:30Coffee break
11:30–11:45Customer value (continued)
11:45–12:53Scope
12:53–14:00Workshop

Day 3Current State

09:00–10:08Process mapping
10:08–11:00Pain points
11:00–11:30Coffee break
11:30–11:45Pain points (continued)
11:45–12:53Performance
12:53–14:00Exercise

Day 4Redesign

09:00–10:08Redesign principles
10:08–11:00Technology enablers
11:00–11:30Coffee break
11:30–11:45Technology enablers (continued)
11:45–12:53Future state
12:53–14:00Workshop

Day 5Implementation

09:00–10:08Organisational impact
10:08–11:00Change management
11:00–11:30Coffee break
11:30–11:45Change management (continued)
11:45–12:53Risk
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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