Marketing & Communication

Business Writing for Clear Communication

Clear writing saves time, prevents mistakes and builds credibility. This course improves business writing for emails, reports, proposals and procedures: planning before writing, structuring messages, plain language, tone, grammar essentials, formatting for readability and editing.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Unclear writing creates confusion and extra work. You will learn to write documents people understand quickly.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Writing exercises with individual feedback, rewriting real documents, peer review and editing practice.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Plan documents around reader needs
Structure messages logically
Write in plain, concise language
Use appropriate tone
Format documents for readability
Edit and proofread effectively

Target audience

Who should attend.

This course is suitable for:

Professionals at all levels
Managers and team leaders
Administrative staff
Technical specialists
Customer service staff

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Planning
Structure
Plain language
Tone
Editing

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Writing for Readers

09:00–10:08Reader-focused writing
10:08–11:00Purpose and audience
11:00–11:30Coffee break
11:30–11:45Purpose and audience (continued)
11:45–12:53Planning
12:53–14:00Exercise

Day 2Structure

09:00–10:08Bottom line up front
10:08–11:00Paragraphs and flow
11:00–11:30Coffee break
11:30–11:45Paragraphs and flow (continued)
11:45–12:53Headings
12:53–14:00Workshop

Day 3Plain Language

09:00–10:08Concise sentences
10:08–11:00Active voice
11:00–11:30Coffee break
11:30–11:45Active voice (continued)
11:45–12:53Jargon
12:53–14:00Rewrite practice

Day 4Documents

09:00–10:08Emails
10:08–11:00Reports
11:00–11:30Coffee break
11:30–11:45Reports (continued)
11:45–12:53Proposals and procedures
12:53–14:00Exercise

Day 5Editing

09:00–10:08Self-editing
10:08–11:00Grammar essentials
11:00–11:30Coffee break
11:30–11:45Grammar essentials (continued)
11:45–12:53Proofreading
12:53–14:00Final assignment

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.