Quality & Operational Excellence

Continuous Improvement Culture

Tools alone do not create lasting improvement; culture does. This course explores how to build a continuous improvement culture: leadership behaviours, psychological safety, engaging employees in problem solving, coaching routines, recognising improvement, learning from failure and measuring cultural progress.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Many organisations train in lean and Six Sigma but see little lasting change. You will learn to build the culture that makes improvement stick.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Culture assessments, leadership behaviour workshops, coaching practice and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain elements of an improvement culture
Assess current improvement culture
Model leadership behaviours that support improvement
Engage employees in daily problem solving
Use coaching routines to build capability
Recognise and sustain improvement

Target audience

Who should attend.

This course is suitable for:

Senior leaders and managers
Continuous improvement leaders
HR and culture professionals
Team leaders
Operational excellence staff

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Culture assessment
Leadership behaviours
Employee engagement
Coaching
Recognition

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Improvement Culture

09:00–10:08Why culture matters
10:08–11:00Elements
11:00–11:30Coffee break
11:30–11:45Elements (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Assessment

09:00–10:08Culture diagnostics
10:08–11:00Behaviours
11:00–11:30Coffee break
11:30–11:45Behaviours (continued)
11:45–12:53Barriers
12:53–14:00Workshop

Day 3Leadership

09:00–10:08Leader standard work
10:08–11:00Gemba
11:00–11:30Coffee break
11:30–11:45Gemba (continued)
11:45–12:53Asking questions
12:53–14:00Exercise

Day 4Engagement and Coaching

09:00–10:08Problem-solving involvement
10:08–11:00Coaching kata
11:00–11:30Coffee break
11:30–11:45Coaching kata (continued)
11:45–12:53Psychological safety
12:53–14:00Practice

Day 5Sustaining

09:00–10:08Recognition
10:08–11:00Learning from failure
11:00–11:30Coffee break
11:30–11:45Learning from failure (continued)
11:45–12:53Measuring progress
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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