Business Continuity and Crisis Management

Crisis Management Team Leadership

When a crisis strikes, the crisis management team must decide quickly under pressure with incomplete information. This course develops crisis team leadership: team structure and roles, activation, situational awareness, decision making, stakeholder communication, coordinating response and recovery and leading people under stress.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Crisis teams that have never practised often struggle in the first hours. You will learn to lead crisis teams with confidence.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Crisis simulations, role allocation exercises, decision-making drills and debriefs.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Design crisis team structures and roles
Activate and convene the crisis team
Build shared situational awareness
Make decisions under pressure
Coordinate communication and response
Lead people through stress and fatigue

Target audience

Who should attend.

This course is suitable for:

Crisis team leaders and members
Senior executives
Business continuity managers
Communication directors
Operations managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Crisis leadership
Team coordination
Decision making
Communication
Stress management

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Crisis Management

09:00–10:08Crises versus incidents
10:08–11:00Lessons from real crises
11:00–11:30Coffee break
11:30–11:45Lessons from real crises (continued)
11:45–12:53Team structures
12:53–14:00Exercise

Day 2Activation

09:00–10:08Triggers
10:08–11:00Convening the team
11:00–11:30Coffee break
11:30–11:45Convening the team (continued)
11:45–12:53First hour priorities
12:53–14:00Simulation 1

Day 3Situational Awareness

09:00–10:08Information management
10:08–11:00Common operating picture
11:00–11:30Coffee break
11:30–11:45Common operating picture (continued)
11:45–12:53Assumptions
12:53–14:00Exercise

Day 4Decisions and Communication

09:00–10:08Decision making under pressure
10:08–11:00Stakeholders
11:00–11:30Coffee break
11:30–11:45Stakeholders (continued)
11:45–12:53Messages
12:53–14:00Simulation 2

Day 5Leading Through Crisis

09:00–10:08Fatigue and wellbeing
10:08–11:00Transition to recovery
11:00–11:30Coffee break
11:30–11:45Transition to recovery (continued)
11:45–12:53Debriefing
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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