Leadership & Management

Critical Thinking, Problem Solving and Decision-Making

This course enhances critical thinking, problem-solving, and decision-making skills essential for professionals. Participants will engage in practical scenarios to analyse complex problems, evaluate options, and make informed decisions, fostering a culture of analytical thinking in their workplace.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Professionals often face multifaceted challenges that require effective problem-solving and decision-making. This course addresses the need for structured approaches to analyse situations critically, ensuring that decisions are well-informed and strategically sound. Participants will learn to navigate ambiguity and uncertainty in their roles, which is crucial for driving organisational success.

By developing these skills, they will enhance their ability to identify problems, evaluate potential solutions, and implement effective strategies that align with their organisation's objectives, ultimately improving team performance and outcomes. The course also emphasises the importance of collaboration and communication in decision-making, equipping participants to engage stakeholders effectively and consider diverse perspectives.

The ability to think critically and solve problems is vital across various industries. This course equips participants with practical tools and frameworks to enhance their analytical capabilities.

By engaging in real-world scenarios, they will practice making decisions based on evidence and logical reasoning, ultimately improving their confidence and effectiveness in their professional roles.

Participants will also learn to collaborate with stakeholders, ensuring that diverse perspectives are considered in the decision-making process. This holistic approach not only fosters individual growth but also contributes to a culture of continuous improvement within their organisations, enabling them to respond proactively to challenges and drive innovation.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Decisions influenced by untested assumptions and bias.
Problems defined too narrowly to identify workable solutions.
Difficulty comparing options and explaining decision rationale.

Course methodology

How you will learn.

The course employs interactive workshops, case studies, and group discussions to foster collaborative learning. Participants will engage in simulations that replicate real-world challenges, allowing them to apply critical thinking frameworks and problem-solving techniques. Each session will include hands-on exercises where participants will analyse case studies, develop decision matrices, and create action plans. Outputs will include decision matrices, problem analysis reports, and strategic action plans, providing tangible evidence of their learning and application of skills. The integration of peer feedback and group discussions will enhance understanding and retention of concepts, ensuring participants leave with practical skills they can implement immediately in their roles.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Analyse complex problems using critical thinking frameworks to identify root causes.
Evaluate potential solutions by applying decision-making models to assess risks and benefits.
Construct a structured approach to problem-solving that incorporates stakeholder perspectives.
Prioritise actions based on evidence and analytical reasoning to achieve desired outcomes.
Justify decisions made through logical reasoning and data analysis in a professional context.
Design a comprehensive action plan that addresses a specific workplace challenge effectively.

Target audience

Who should attend.

This course is suitable for:

Managers responsible for strategic decision-making who need to enhance their analytical skills.
Team leaders seeking to improve problem-solving capabilities within their teams.
Project managers who must navigate complex project challenges and make informed decisions.
Consultants who require strong critical thinking skills to advise clients effectively.

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Enhanced analytical skills for evaluating complex situations.
Improved ability to identify and articulate problems clearly.
Proficiency in applying decision-making frameworks to real-world scenarios.
Skill in developing actionable plans based on critical analysis.
Capability to engage stakeholders in the decision-making process.
Confidence in justifying decisions with logical reasoning and evidence.

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Foundations of Critical Thinking

Applied activity: Participants will analyse a fictional case study involving a business dilemma, identifying biases and assumptions that may affect decision-making. They will apply critical thinking techniques to dissect the problem and propose initial solutions based on their analysis.

Output: A critical analysis report outlining identified biases, a structured problem statement, and initial solution proposals.

09:00–09:54Introduction to critical thinking concepts and their importance in decision-making processes.
09:54–10:48Identifying cognitive biases that affect judgement and decision-making outcomes.
10:48–11:00Techniques for enhancing analytical skills and questioning assumptions effectively.
11:00–11:30Coffee break
11:30–12:12Techniques for enhancing analytical skills and questioning assumptions effectively. (continued)
12:12–13:06Frameworks for structured problem analysis and evaluation in professional settings.
13:06–14:00The role of emotional intelligence in critical thinking and its impact on decision-making.

Day 2Problem Identification and Analysis

Applied activity: In groups, participants will work on a real-world problem from their organisation, using root cause analysis tools to identify underlying issues and their impacts. They will present their findings to the group for feedback and refinement.

Output: A detailed problem analysis document with a clear problem statement, identified root causes, and stakeholder impact assessment.

09:00–09:54Methods for identifying and defining problems in a workplace context, focusing on clarity and precision.
09:54–10:48Tools for root cause analysis, including the 5 Whys and Fishbone diagram for deeper insights.
10:48–11:00Evaluating the impact of problems on stakeholders and organisational goals to prioritise effectively.
11:00–11:30Coffee break
11:30–12:12Evaluating the impact of problems on stakeholders and organisational goals to prioritise effectively. (continued)
12:12–13:06Techniques for gathering data and evidence to support thorough problem analysis and decision-making.
13:06–14:00Creating a clear and actionable problem statement that guides the decision-making process.

Day 3Decision-Making Models and Techniques

Applied activity: Participants will use a decision matrix to evaluate multiple solutions for a fictional business scenario, considering risks, benefits, and stakeholder perspectives for each option. They will justify their preferred choice based on the analysis conducted.

Output: A completed decision matrix with a recommended course of action supported by comprehensive analysis and justification.

09:00–09:54Overview of various decision-making models, including rational, intuitive, and collaborative approaches.
09:54–10:48Understanding the role of data and evidence in informed decision-making and its implications.
10:48–11:00Applying decision matrices to evaluate options and outcomes systematically.
11:00–11:30Coffee break
11:30–12:12Applying decision matrices to evaluate options and outcomes systematically. (continued)
12:12–13:06Techniques for managing uncertainty and risk in decision-making processes effectively.
13:06–14:00The importance of ethical considerations in decision-making and their impact on organisational integrity.

Day 4Developing Actionable Solutions

Applied activity: Working in teams, participants will brainstorm solutions for the previously analysed problem, then evaluate and prioritise these solutions based on feasibility, impact, and alignment with organisational goals. They will prepare to present their findings.

Output: An actionable implementation plan detailing the selected solution, steps for execution, and assigned responsibilities.

09:00–09:54Strategies for brainstorming and generating creative solutions to problems in a collaborative environment.
09:54–10:48Evaluating the feasibility and impact of proposed solutions through stakeholder engagement.
10:48–11:00Creating a prioritisation framework for selecting the best solutions based on strategic alignment.
11:00–11:30Coffee break
11:30–12:12Creating a prioritisation framework for selecting the best solutions based on strategic alignment. (continued)
12:12–13:06Collaborating with stakeholders to refine and validate solutions through feedback loops.
13:06–14:00Developing an implementation plan for the chosen solution, including timelines and responsibilities.

Day 5Integrated Decision-Making Practice

Applied activity: Participants will engage in a simulation where they must collaboratively solve a complex problem, applying all frameworks and techniques learned throughout the course. They will work together to develop a cohesive strategy and present their solution.

Output: A group presentation summarising the problem-solving process, decisions made, and the rationale behind them, demonstrating integrated application of skills.

09:00–09:54Bringing together critical thinking, problem-solving, and decision-making skills in a comprehensive scenario.
09:54–10:48Simulating a complex workplace challenge requiring collaborative decision-making and strategic thinking.
10:48–11:00Utilising all learned tools and frameworks to navigate the scenario effectively and make informed decisions.
11:00–11:30Coffee break
11:30–12:12Utilising all learned tools and frameworks to navigate the scenario effectively and make informed decisions. (continued)
12:12–13:06Reflecting on group dynamics and decision-making processes during the simulation to identify areas for improvement.
13:06–14:00Preparing for real-world application of skills in participants' roles, focusing on continuous improvement.

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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