Customer success ensures that customers achieve their desired outcomes, driving retention and expansion. This course covers customer success strategy, onboarding, health scores, success plans, renewals and expansion, churn prevention, team structure and metrics.
Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.
In subscription businesses, revenue depends on renewals and growth. This course helps you build a customer success function that drives loyalty and revenue.
The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.
The course uses case studies, health score design, success plan workshops and renewal role plays.
By the end of this course, participants will be able to:
This course is suitable for:
Participants will develop competencies in:
A focused, practical outline with time to explore, apply and reflect.
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Confirmed dates accept registration requests. Tentative dates are enquiry only.
Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.
Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.
Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.
Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.
