Digital channels are now the main way many customers interact with organisations. This course covers designing seamless digital customer experiences, including customer research, journey mapping, service design, UX principles, personalisation, omnichannel integration and measuring digital experience.
Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.
Customers compare every digital interaction with the best they have experienced. This course helps you design digital experiences that are easy, useful and engaging.
The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.
The course uses journey mapping workshops, UX reviews, prototyping exercises and case studies.
By the end of this course, participants will be able to:
This course is suitable for:
Participants will develop competencies in:
A focused, practical outline with time to explore, apply and reflect.
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Confirmed dates accept registration requests. Tentative dates are enquiry only.
Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.
Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.
Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.
Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.
