A WORLD OF KNOWLEDGE. A NEW HORIZON.info@smart-horizon.eu
Operations & Supply Chain

Digital Supply Chain: Control Towers and Real-Time Visibility

End-to-end visibility allows organisations to detect problems early, respond faster and coordinate decisions across suppliers, plants, warehouses and customers. This course explains how supply chain control towers, real-time tracking, integrated data and analytics create visibility and support faster decisions. Participants explore the technologies, data, processes and organisational model required, examine predictive alerts and exception management, and design a control tower roadmap for their organisation.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

When supply chain information is fragmented across systems and partners, disruptions are discovered too late. This course shows you how to build the visibility, analytics and response processes needed to manage the supply chain proactively and improve service, cost and resilience.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course combines demonstrations of visibility and control tower tools, case studies, data mapping workshops, exception management simulations and roadmap development.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Explain the role and types of supply chain control towers
  • Identify the data and integration needed for end-to-end visibility
  • Design KPIs, alerts and exception management processes
  • Apply predictive analytics and AI to supply chain monitoring
  • Define the organisational model and skills for a control tower
  • Develop a digital supply chain visibility roadmap
Target audience

Who should attend.

This course is suitable for:

  • Supply chain and logistics managers
  • Demand and supply planners
  • Operations and customer service managers
  • Digital transformation and IT professionals supporting supply chain
  • Procurement and supplier management professionals
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Supply chain visibility
  • Control tower design
  • Supply chain analytics
  • Exception management
  • Data integration
  • Digital supply chain strategy
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1The Need for Visibility

  1. 09:00–09:54Why supply chains lack visibility
  2. 09:54–10:48Costs of late detection and slow response
  3. 10:48–11:00Levels of visibility: information, insight and action
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Levels of visibility: information, insight and action (continued)
  6. 12:12–13:06Control tower models and maturity
  7. 13:06–14:00Exercise: Mapping visibility gaps

Day 2Data and Technology Foundations

  1. 09:00–09:54Internal and external data sources
  2. 09:54–10:48Tracking technologies: IoT, telematics and event data
  3. 10:48–11:00Integration with ERP, TMS and WMS
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Integration with ERP, TMS and WMS (continued)
  6. 12:12–13:06Data quality and partner data sharing
  7. 13:06–14:00Workshop: Designing a data map for visibility

Day 3Monitoring and Exception Management

  1. 09:00–09:54Designing KPIs and service-level alerts
  2. 09:54–10:48Exception management workflows
  3. 10:48–11:00Collaborative response with suppliers and carriers
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Collaborative response with suppliers and carriers (continued)
  6. 12:12–13:06Scenario-based decision support
  7. 13:06–14:00Simulation: Responding to a supply disruption

Day 4Predictive and Prescriptive Analytics

  1. 09:00–09:54Predicting delays, shortages and demand changes
  2. 09:54–10:48AI-supported recommendations
  3. 10:48–11:00Digital twins of supply networks
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Digital twins of supply networks (continued)
  6. 12:12–13:06Dashboards and decision interfaces
  7. 13:06–14:00Case study: A global manufacturer's control tower

Day 5Implementation Roadmap

  1. 09:00–09:54Organisation, roles and skills
  2. 09:54–10:48Business case and value measurement
  3. 10:48–11:00Phased implementation and pilots
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Phased implementation and pilots (continued)
  6. 12:12–13:06Change management with partners
  7. 13:06–14:00Capstone: Control tower roadmap

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Kuala Lumpur 9 Nov - 13 Nov 2026
Confirmed dates
€1,450.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
€1,250.-Register
Barcelona 16 Nov - 20 Nov 2026
Confirmed dates
€2,840.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
€1,250.-Register
Paris 23 Nov - 27 Nov 2026
Confirmed dates
€2,860.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
€1,250.-Register
Istanbul 7 Dec - 11 Dec 2026
Confirmed dates
€2,650.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
€1,250.-Register
Amsterdam 14 Dec - 18 Dec 2026
Confirmed dates
€2,540.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
€1,250.-Register
Singapore 11 Jan - 15 Jan 2027
Confirmed dates
€2,820.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
€1,250.-Register
London 25 Jan - 29 Jan 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
€1,250.-Register
Dubai 8 Feb - 12 Feb 2027
Confirmed dates
€3,150.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
€1,250.-Register
Rome 15 Feb - 19 Feb 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
€1,250.-Register
Frankfurt 22 Feb - 26 Feb 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
€1,250.-Register
Kuala Lumpur 8 Mar - 12 Mar 2027
Confirmed dates
€1,450.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
€1,250.-Register
Paris 22 Mar - 26 Mar 2027
Confirmed dates
€2,860.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
€1,250.-Register
Cape Town 5 Apr - 9 Apr 2027
Confirmed dates
€1,890.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
€1,250.-Register
Istanbul 12 Apr - 16 Apr 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
€1,250.-Register
Amsterdam 26 Apr - 30 Apr 2027
Confirmed dates
€2,540.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
€1,250.-Register
Singapore 10 May - 14 May 2027
Confirmed dates
€2,820.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
€1,250.-Register
London 24 May - 28 May 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
€1,250.-Register
Cape Town 7 Jun - 11 Jun 2027
Confirmed dates
€1,890.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
€1,250.-Register
Dubai 14 Jun - 18 Jun 2027
Confirmed dates
€3,150.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
€1,250.-Register
Frankfurt 21 Jun - 25 Jun 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
€1,250.-Register
Kuala Lumpur 12 Jul - 16 Jul 2027
Confirmed dates
€1,450.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
€1,250.-Register
Paris 26 Jul - 30 Jul 2027
Confirmed dates
€2,860.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
€1,250.-Register
Istanbul 9 Aug - 13 Aug 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
€1,250.-Register
Rome 16 Aug - 20 Aug 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
€1,250.-Register
Amsterdam 23 Aug - 27 Aug 2027
Confirmed dates
€2,540.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
€1,250.-Register
Singapore 13 Sept - 17 Sept 2027
Confirmed dates
€2,820.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
€1,250.-Register
London 20 Sept - 24 Sept 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
€1,250.-Register
Vienna 4 Oct - 8 Oct 2027
Confirmed dates
€2,940.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
€1,250.-Register
Dubai 11 Oct - 15 Oct 2027
Confirmed dates
€3,150.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
€1,250.-Register
Frankfurt 25 Oct - 29 Oct 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
€1,250.-Register
Kuala Lumpur 8 Nov - 12 Nov 2027
Confirmed dates
€1,450.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
€1,250.-Register
Paris 22 Nov - 26 Nov 2027
Confirmed dates
€2,860.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
€1,250.-Register
Istanbul 6 Dec - 10 Dec 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
€1,250.-Register
Amsterdam 13 Dec - 17 Dec 2027
Confirmed dates
€2,540.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
€1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

All courses
Your next chapter starts here

Enquire about this course.

Send your selected programme and session to our learning team.

Your email app opens a draft. Nothing is sent until you send that email; no booking is created.