Digital Innovation and Transformation

Digital Workplace and Hybrid Collaboration Tools

Hybrid work depends on digital tools for communication, collaboration and knowledge sharing, but tool overload and poor adoption often reduce productivity. This course helps managers and IT leaders design an effective digital workplace: choosing tools, setting team agreements, organising information, securing data and driving adoption.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

The right tools used the wrong way create noise and burnout. You will learn how to build a digital workplace that helps people focus and collaborate.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Tool walkthroughs, team charter workshops, information architecture exercises and adoption campaign planning.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Define digital workplace goals and principles
Select and integrate collaboration tools
Create team agreements for hybrid collaboration
Organise information and knowledge sharing
Manage security and compliance in collaboration tools
Drive adoption and measure productivity

Target audience

Who should attend.

This course is suitable for:

IT and digital workplace managers
HR and internal communication professionals
Team leaders of hybrid teams
Knowledge management professionals
Office and facilities managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Collaboration design
Change adoption
Information management
Team leadership
Tool governance

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1The Digital Workplace

09:00–10:08Hybrid work trends
10:08–11:00Components of a digital workplace
11:00–11:30Coffee break
11:30–11:45Components of a digital workplace (continued)
11:45–12:53Employee experience
12:53–14:00Exercise: tool audit

Day 2Collaboration Tools

09:00–10:08Chat, meetings and documents
10:08–11:00Integration and tool sprawl
11:00–11:30Coffee break
11:30–11:45Integration and tool sprawl (continued)
11:45–12:53Choosing the right channel
12:53–14:00Workshop: channel guidelines

Day 3Team Practices

09:00–10:08Team charters for hybrid work
10:08–11:00Asynchronous collaboration
11:00–11:30Coffee break
11:30–11:45Asynchronous collaboration (continued)
11:45–12:53Meeting effectiveness
12:53–14:00Exercise: team agreement

Day 4Information and Security

09:00–10:08Information architecture
10:08–11:00Search and knowledge sharing
11:00–11:30Coffee break
11:30–11:45Search and knowledge sharing (continued)
11:45–12:53Data protection in collaboration
12:53–14:00Case study: data leak via sharing

Day 5Adoption

09:00–10:08Change and training plans
10:08–11:00Champions networks
11:00–11:30Coffee break
11:30–11:45Champions networks (continued)
11:45–12:53Measuring adoption
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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