Organisations that design great employee experiences attract better talent, retain key people and achieve higher engagement. This course applies design thinking and customer-experience methods to the employee journey, from attraction and onboarding to development, recognition and exit. Participants learn how to map employee journeys, gather meaningful feedback, identify moments that matter, redesign processes and measure the impact of improvements. Working on real challenges from their organisations, participants prototype practical solutions and build an employee experience improvement plan.
Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.
Engagement surveys alone rarely change how work feels for employees. This course gives you practical methods to understand employees' real experiences, prioritise improvements and design HR processes and workplace practices that people value, with measurable results for the business.
The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.
The programme uses design-thinking workshops, journey-mapping exercises, employee persona development, interview practice, case studies of leading employers and rapid prototyping of improvement ideas.
By the end of this course, participants will be able to:
This course is suitable for:
Participants will develop competencies in:
A focused, practical outline with time to explore, apply and reflect.
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Confirmed dates accept registration requests. Tentative dates are enquiry only.
Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.
Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.
Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.
Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.
