Business Continuity and Crisis Management

Event Safety and Crowd Management

Concerts, conferences, sports events and festivals bring large crowds and specific safety risks. This course covers event safety and crowd management: risk assessment, venue capacity and layout, ingress and egress, crowd dynamics, stewarding, medical provision, communication, emergency plans and working with authorities.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Crowd incidents can escalate rapidly with tragic results. You will learn to plan events that are safe and enjoyable.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Crowd dynamics case studies, site planning exercises, emergency scenario workshops and checklists.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Assess event safety risks
Plan venue capacity and layout
Manage ingress, circulation and egress
Understand crowd dynamics and warning signs
Organise stewarding, medical and communication
Prepare and coordinate emergency plans

Target audience

Who should attend.

This course is suitable for:

Event organisers and managers
Venue managers
Security and safety officers
Local authority event staff
Stewarding supervisors

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Event risk assessment
Capacity planning
Crowd monitoring
Stewarding management
Emergency coordination

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Event Safety

09:00–10:08Event types
10:08–11:00Legal duties
11:00–11:30Coffee break
11:30–11:45Legal duties (continued)
11:45–12:53Major incident lessons
12:53–14:00Case study

Day 2Planning

09:00–10:08Risk assessment
10:08–11:00Capacity and layout
11:00–11:30Coffee break
11:30–11:45Capacity and layout (continued)
11:45–12:53Licences and approvals
12:53–14:00Workshop

Day 3Crowd Management

09:00–10:08Crowd dynamics
10:08–11:00Ingress and egress
11:00–11:30Coffee break
11:30–11:45Ingress and egress (continued)
11:45–12:53Monitoring
12:53–14:00Exercise

Day 4Operations

09:00–10:08Stewarding
10:08–11:00Medical provision
11:00–11:30Coffee break
11:30–11:45Medical provision (continued)
11:45–12:53Communication
12:53–14:00Exercise

Day 5Emergencies

09:00–10:08Emergency plans
10:08–11:00Authorities
11:00–11:30Coffee break
11:30–11:45Authorities (continued)
11:45–12:53Debrief
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.