Human Resources

Exit Interviews and Retention Strategies

Every resignation carries information about why people leave. This course shows HR and managers how to understand and reduce unwanted turnover: analysing turnover data, conducting insightful exit and stay interviews, identifying flight risks, designing targeted retention actions and measuring results.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Replacing an employee often costs a large share of their annual salary. You will learn to keep the people you most need.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Turnover analysis exercises, interview practice, retention plan workshops and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Analyse turnover data and costs
Conduct effective exit interviews
Use stay interviews to prevent departures
Identify flight risks among key staff
Design targeted retention actions
Measure retention improvements

Target audience

Who should attend.

This course is suitable for:

HR managers and business partners
Talent managers
Line managers
People analytics professionals
Business owners

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Turnover analysis
Interviewing
Risk identification
Retention planning
Measurement

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Understanding Turnover

09:00–10:08Types of turnover
10:08–11:00Costs
11:00–11:30Coffee break
11:30–11:45Costs (continued)
11:45–12:53Data analysis
12:53–14:00Exercise

Day 2Exit Interviews

09:00–10:08Designing interviews
10:08–11:00Conducting interviews
11:00–11:30Coffee break
11:30–11:45Conducting interviews (continued)
11:45–12:53Analysing themes
12:53–14:00Practice

Day 3Stay Interviews

09:00–10:08Purpose
10:08–11:00Manager-led conversations
11:00–11:30Coffee break
11:30–11:45Manager-led conversations (continued)
11:45–12:53Follow-up
12:53–14:00Role play

Day 4Retention Actions

09:00–10:08Flight risk indicators
10:08–11:00Targeted actions
11:00–11:30Coffee break
11:30–11:45Targeted actions (continued)
11:45–12:53Manager role
12:53–14:00Workshop

Day 5Measuring

09:00–10:08Retention metrics
10:08–11:00Reporting
11:00–11:30Coffee break
11:30–11:45Reporting (continued)
11:45–12:53Continuous improvement
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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