Quality & Operational Excellence

Healthcare Quality and Patient Safety

Healthcare organisations must deliver safe, effective and patient-centred care. This course covers healthcare quality frameworks, patient safety principles, incident reporting and investigation, clinical risk management, quality improvement methods, accreditation and measuring quality.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Avoidable harm affects patients and erodes trust. This course gives healthcare professionals practical tools to improve quality and safety.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

The course uses healthcare case studies, incident analysis exercises, improvement projects and discussions.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain healthcare quality dimensions and frameworks
Promote a strong patient safety culture
Report, investigate and learn from incidents
Manage clinical risk
Apply quality improvement methods
Measure quality and prepare for accreditation

Target audience

Who should attend.

This course is suitable for:

Healthcare quality and patient safety managers
Nurses and clinicians
Hospital managers
Clinical governance staff
Accreditation coordinators

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Healthcare quality
Patient safety culture
Incident investigation
Clinical risk management
Quality improvement
Quality measurement

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Healthcare Quality

09:00–09:54Quality dimensions
09:54–10:48Patient-centred care
10:48–11:00Quality frameworks
11:00–11:30Coffee break
11:30–12:12Quality frameworks (continued)
12:12–13:06Governance
13:06–14:00Exercise: Quality assessment

Day 2Patient Safety

09:00–09:54Human factors
09:54–10:48Safety culture
10:48–11:00Common adverse events
11:00–11:30Coffee break
11:30–12:12Common adverse events (continued)
12:12–13:06Safety practices
13:06–14:00Workshop: Safety culture review

Day 3Incidents and Risk

09:00–09:54Incident reporting
09:54–10:48Root cause analysis
10:48–11:00Learning from incidents
11:00–11:30Coffee break
11:30–12:12Learning from incidents (continued)
12:12–13:06Clinical risk registers
13:06–14:00Case study: Incident investigation

Day 4Quality Improvement

09:00–09:54Improvement models
09:54–10:48PDSA cycles
10:48–11:00Measurement for improvement
11:00–11:30Coffee break
11:30–12:12Measurement for improvement (continued)
12:12–13:06Engaging staff
13:06–14:00Exercise: Improvement project

Day 5Measurement and Accreditation

09:00–09:54Quality indicators
09:54–10:48Patient feedback
10:48–11:00Accreditation
11:00–11:30Coffee break
11:30–12:12Accreditation (continued)
12:12–13:06Sustaining improvement
13:06–14:00Capstone: Quality and safety plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

All courses

The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.