Quality & Operational Excellence

ISO/IEC 17025 Laboratory Quality Management

ISO/IEC 17025 specifies requirements for the competence, impartiality and consistent operation of testing and calibration laboratories. This course covers structural and resource requirements, method validation, measurement uncertainty, quality assurance of results, reporting, management system requirements and preparing for accreditation.

5 days Classroom or live online English

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Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Accreditation demonstrates that laboratory results are reliable. This course helps laboratory staff implement and maintain ISO/IEC 17025.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

The course uses requirement walkthroughs, uncertainty exercises, case studies and gap assessments.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain ISO/IEC 17025 requirements
Ensure impartiality and confidentiality
Manage personnel competence, equipment and traceability
Validate methods and estimate measurement uncertainty
Assure the quality of results and report correctly
Prepare for accreditation assessments

Target audience

Who should attend.

This course is suitable for:

Laboratory managers
Quality managers in laboratories
Technical staff and analysts
Calibration professionals
Auditors

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Laboratory quality systems
Competence management
Metrological traceability
Method validation
Measurement uncertainty
Accreditation readiness

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1ISO/IEC 17025 Overview

09:00–09:54Purpose and structure
09:54–10:48General requirements
10:48–11:00Impartiality
11:00–11:30Coffee break
11:30–12:12Impartiality (continued)
12:12–13:06Structural requirements
13:06–14:00Exercise: Gap assessment

Day 2Resources

09:00–09:54Personnel competence
09:54–10:48Facilities and environment
10:48–11:00Equipment
11:00–11:30Coffee break
11:30–12:12Equipment (continued)
12:12–13:06Traceability
13:06–14:00Workshop: Competence matrix

Day 3Methods and Uncertainty

09:00–09:54Method selection and validation
09:54–10:48Measurement uncertainty
10:48–11:00Sampling
11:00–11:30Coffee break
11:30–12:12Sampling (continued)
12:12–13:06Handling items
13:06–14:00Lab: Uncertainty calculation

Day 4Results and Reporting

09:00–09:54Quality assurance of results
09:54–10:48Proficiency testing
10:48–11:00Reporting results
11:00–11:30Coffee break
11:30–12:12Reporting results (continued)
12:12–13:06Complaints and non-conforming work
13:06–14:00Case study: Reporting error

Day 5Management System

09:00–09:54Documentation
09:54–10:48Internal audit
10:48–11:00Management review
11:00–11:30Coffee break
11:30–12:12Management review (continued)
12:12–13:06Accreditation process
13:06–14:00Capstone: Accreditation plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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