Business Continuity and Crisis Management

Leading Organisations Through Prolonged Disruption

Some crises last months or years, such as pandemics, conflicts, economic shocks or long recoveries. This course helps leaders sustain organisations through prolonged disruption: adapting strategy, managing fatigue, maintaining engagement, financial resilience, scenario-based planning, communication rhythms and preparing for the new normal.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Leadership approaches that work in a short crisis do not sustain long disruptions. You will learn to lead for endurance.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Case studies of long crises, scenario planning workshops, leadership reflection and peer discussion.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Distinguish prolonged disruption from acute crises
Adapt strategy and plans continuously
Protect staff wellbeing and manage fatigue
Maintain engagement and communication
Strengthen financial resilience
Prepare the organisation for the new normal

Target audience

Who should attend.

This course is suitable for:

Senior executives
Department heads
Crisis and continuity leaders
HR leaders
Public sector managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Adaptive strategy
Wellbeing leadership
Communication
Financial resilience
Change leadership

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Prolonged Disruption

09:00–10:08Characteristics
10:08–11:00Case studies
11:00–11:30Coffee break
11:30–11:45Case studies (continued)
11:45–12:53Leadership challenges
12:53–14:00Exercise

Day 2Adaptive Strategy

09:00–10:08Scenario-based planning
10:08–11:00Rolling plans
11:00–11:30Coffee break
11:30–11:45Rolling plans (continued)
11:45–12:53Decision rhythms
12:53–14:00Workshop

Day 3People

09:00–10:08Fatigue and burnout
10:08–11:00Engagement
11:00–11:30Coffee break
11:30–11:45Engagement (continued)
11:45–12:53Communication rhythms
12:53–14:00Exercise

Day 4Financial Resilience

09:00–10:08Cash and costs
10:08–11:00Funding
11:00–11:30Coffee break
11:30–11:45Funding (continued)
11:45–12:53Prioritisation
12:53–14:00Case study

Day 5The New Normal

09:00–10:08Learning and adaptation
10:08–11:00Transformation opportunities
11:00–11:30Coffee break
11:30–11:45Transformation opportunities (continued)
11:45–12:53Leadership plan
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.