Digital Innovation and Transformation

Microsoft 365 Productivity and Collaboration

Microsoft 365 offers powerful tools for collaboration, communication and productivity, yet most users use only a fraction of their capabilities. This course covers Teams, SharePoint, OneDrive, Outlook, OneNote, Planner, Forms and integration between them, plus good practices for document management and collaboration.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Better use of Microsoft 365 reduces email overload, version confusion and wasted time. This course helps teams work smarter with the tools they already have.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

The course is hands-on with guided exercises, collaboration scenarios and team workspace design.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Use Teams effectively for communication and collaboration
Manage documents with SharePoint and OneDrive
Organise email, calendar and tasks in Outlook
Plan and track work with Planner and To Do
Use Forms, OneNote and other productivity tools
Establish team collaboration practices

Target audience

Who should attend.

This course is suitable for:

Office professionals
Team leaders
Project coordinators
Executive assistants
IT champions

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Teams collaboration
Document management
Email and calendar management
Task planning
Productivity tools
Collaboration practices

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Microsoft 365 Overview

09:00–09:54Tools and when to use them
09:54–10:48Navigation
10:48–11:00Security basics
11:00–11:30Coffee break
11:30–12:12Security basics (continued)
12:12–13:06Collaboration principles
13:06–14:00Exercise: Current practice review

Day 2Teams

09:00–09:54Teams and channels
09:54–10:48Chats and meetings
10:48–11:00Files in Teams
11:00–11:30Coffee break
11:30–12:12Files in Teams (continued)
12:12–13:06Apps and integrations
13:06–14:00Lab: Setting up a team

Day 3SharePoint and OneDrive

09:00–09:54Document libraries
09:54–10:48Versioning and co-authoring
10:48–11:00Sharing and permissions
11:00–11:30Coffee break
11:30–12:12Sharing and permissions (continued)
12:12–13:06Search
13:06–14:00Lab: Document management

Day 4Outlook, Planner and OneNote

09:00–09:54Email management
09:54–10:48Calendar and scheduling
10:48–11:00Planner and To Do
11:00–11:30Coffee break
11:30–12:12Planner and To Do (continued)
12:12–13:06OneNote notebooks
13:06–14:00Lab: Organising work

Day 5Productivity Practices

09:00–09:54Forms and approvals
09:54–10:48Copilot overview
10:48–11:00Team agreements
11:00–11:30Coffee break
11:30–12:12Team agreements (continued)
12:12–13:06Adoption tips
13:06–14:00Capstone: Team collaboration plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.