Quality & Operational Excellence

Nonconformance Management

Nonconformances are opportunities to improve if they are managed well. This course covers nonconformance management: detecting and recording nonconformities, containment, segregation and disposition, root cause analysis, corrective action, effectiveness checks, trend analysis and nonconformance systems.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Weak nonconformance processes let the same problems repeat. You will learn to manage nonconformities from detection to prevention.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Case-based exercises, disposition decisions, root cause practice and system design workshops.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Identify and record nonconformities
Contain and segregate nonconforming items
Make disposition decisions
Investigate root causes
Implement and verify corrective actions
Analyse nonconformance trends

Target audience

Who should attend.

This course is suitable for:

Quality engineers and inspectors
Production supervisors
Quality managers
Supplier quality staff
Service quality coordinators

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Detection
Containment
Disposition
Root cause analysis
Trend analysis

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Nonconformance Basics

09:00–10:08Definitions
10:08–11:00Sources
11:00–11:30Coffee break
11:30–11:45Sources (continued)
11:45–12:53Costs
12:53–14:00Exercise

Day 2Containment

09:00–10:08Immediate actions
10:08–11:00Segregation
11:00–11:30Coffee break
11:30–11:45Segregation (continued)
11:45–12:53Customer notification
12:53–14:00Workshop

Day 3Disposition

09:00–10:08Rework, repair, use-as-is, scrap
10:08–11:00Concessions
11:00–11:30Coffee break
11:30–11:45Concessions (continued)
11:45–12:53Authority
12:53–14:00Exercise

Day 4Corrective Action

09:00–10:08Root cause analysis
10:08–11:00Actions
11:00–11:30Coffee break
11:30–11:45Actions (continued)
11:45–12:53Effectiveness checks
12:53–14:00Case study

Day 5Trends

09:00–10:08Nonconformance data
10:08–11:00Trend analysis
11:00–11:30Coffee break
11:30–11:45Trend analysis (continued)
11:45–12:53System improvement
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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