Operations & Supply Chain

Operations Management: Capacity, Process and Performance

Operations management ensures that organisations deliver products and services efficiently and reliably. This course covers operations strategy, process design, capacity planning, queue and flow management, quality, performance measurement and continuous improvement for manufacturing and service operations.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Strong operations create competitive advantage through cost, speed and reliability. This course gives managers core tools to design and improve operations.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

The course uses operations simulations, process analysis exercises, case studies and improvement planning.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Link operations strategy to business strategy
Design and analyse processes
Plan capacity and manage demand
Manage flow, queues and bottlenecks
Measure operational performance
Lead continuous improvement

Target audience

Who should attend.

This course is suitable for:

Operations managers
Production and service managers
Process improvement professionals
Supervisors
General managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Operations strategy
Process analysis
Capacity planning
Flow management
Performance measurement
Continuous improvement

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Operations Strategy

09:00–09:54Role of operations
09:54–10:48Performance objectives
10:48–11:00Trade-offs
11:00–11:30Coffee break
11:30–12:12Trade-offs (continued)
12:12–13:06Operations in services
13:06–14:00Exercise: Operations assessment

Day 2Process Design

09:00–09:54Process types
09:54–10:48Process mapping
10:48–11:00Cycle time and throughput
11:00–11:30Coffee break
11:30–12:12Cycle time and throughput (continued)
12:12–13:06Layout
13:06–14:00Lab: Process analysis

Day 3Capacity and Demand

09:00–09:54Capacity measurement
09:54–10:48Demand management
10:48–11:00Capacity strategies
11:00–11:30Coffee break
11:30–12:12Capacity strategies (continued)
12:12–13:06Queue management
13:06–14:00Simulation: Capacity planning

Day 4Flow and Quality

09:00–09:54Bottlenecks
09:54–10:48Inventory and flow
10:48–11:00Quality management
11:00–11:30Coffee break
11:30–12:12Quality management (continued)
12:12–13:06Standard work
13:06–14:00Case study: Improving flow

Day 5Performance and Improvement

09:00–09:54Operational KPIs
09:54–10:48Visual management
10:48–11:00Improvement methods
11:00–11:30Coffee break
11:30–12:12Improvement methods (continued)
12:12–13:06Leading improvement
13:06–14:00Capstone: Operations improvement plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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