Operations & Supply Chain

Operations Performance Management and KPIs

Operations managers need a clear view of performance to make daily and strategic decisions. This course covers operations performance management: designing KPI trees, balancing efficiency, quality, delivery and safety measures, data collection, visual performance boards, review meetings and driving improvement from metrics.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Too many or poorly chosen KPIs create noise. You will learn to build a focused performance system that drives action.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

KPI tree workshops, dashboard exercises, review meeting simulations and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Design KPI trees linked to strategy
Select balanced operational measures
Collect reliable performance data
Build visual performance boards
Run effective performance reviews
Turn metrics into improvement actions

Target audience

Who should attend.

This course is suitable for:

Operations managers and supervisors
Plant and site managers
Performance and improvement specialists
Supply chain managers
Service managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

KPI design
Data reliability
Visual management
Review facilitation
Improvement focus

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Performance Management

09:00–10:08Purpose of measures
10:08–11:00Leading and lagging indicators
11:00–11:30Coffee break
11:30–11:45Leading and lagging indicators (continued)
11:45–12:53Common pitfalls
12:53–14:00Exercise

Day 2KPI Trees

09:00–10:08From strategy to KPIs
10:08–11:00Balancing measures
11:00–11:30Coffee break
11:30–11:45Balancing measures (continued)
11:45–12:53Targets
12:53–14:00Workshop

Day 3Data and Visuals

09:00–10:08Data collection
10:08–11:00Dashboards and boards
11:00–11:30Coffee break
11:30–11:45Dashboards and boards (continued)
11:45–12:53Visual standards
12:53–14:00Exercise

Day 4Reviews

09:00–10:08Daily, weekly and monthly reviews
10:08–11:00Problem escalation
11:00–11:30Coffee break
11:30–11:45Problem escalation (continued)
11:45–12:53Accountability
12:53–14:00Simulation

Day 5Improvement

09:00–10:08From data to action
10:08–11:00Root cause
11:00–11:30Coffee break
11:30–11:45Root cause (continued)
11:45–12:53Sustaining
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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