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Leadership & Management

Organisational Culture: Diagnosis and Transformation

Culture shapes how decisions are made, how people behave when no one is watching and whether strategy succeeds. This course gives leaders practical tools to diagnose their current organisational culture, define the culture needed to deliver strategy and lead a structured transformation. Participants explore cultural models, assessment methods, the role of leaders and symbols, aligning systems and processes with desired behaviours, and measuring cultural change over time.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

Many transformation programmes fail because the underlying culture does not change. This course helps you understand your culture objectively, identify the few behaviours that matter most and use proven levers to shift culture in a lasting way.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course uses culture diagnostic tools, case studies of culture transformations, group workshops, leadership reflection exercises and development of a culture change roadmap.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Explain what organisational culture is and how it affects performance
  • Diagnose the current culture using qualitative and quantitative methods
  • Define the target culture and critical behaviours aligned with strategy
  • Use leadership, systems and symbols as levers of culture change
  • Plan and lead a culture transformation programme
  • Measure and sustain cultural change
Target audience

Who should attend.

This course is suitable for:

  • Senior leaders and executives
  • HR directors and organisational development professionals
  • Transformation and change managers
  • Heads of department leading culture initiatives
  • Internal communication leaders
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Culture diagnosis
  • Behavioural change
  • Leadership role modelling
  • Organisational alignment
  • Change leadership
  • Culture measurement
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Understanding Organisational Culture

  1. 09:00–09:54Definitions and models of organisational culture
  2. 09:54–10:48Visible and hidden layers of culture
  3. 10:48–11:00How culture supports or blocks strategy
  4. 11:00–11:30Coffee break
  5. 11:30–12:12How culture supports or blocks strategy (continued)
  6. 12:12–13:06Subcultures across functions and locations
  7. 13:06–14:00Exercise: Describing your organisation's culture

Day 2Diagnosing the Current Culture

  1. 09:00–09:54Culture surveys and their limitations
  2. 09:54–10:48Interviews, focus groups and observation
  3. 10:48–11:00Analysing stories, symbols and rituals
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Analysing stories, symbols and rituals (continued)
  6. 12:12–13:06Identifying cultural strengths and barriers
  7. 13:06–14:00Workshop: Culture diagnosis for a case organisation

Day 3Defining the Target Culture

  1. 09:00–09:54Linking culture to strategy and values
  2. 09:54–10:48Selecting a small number of critical behaviours
  3. 10:48–11:00Engaging employees in defining the future
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Engaging employees in defining the future (continued)
  6. 12:12–13:06Avoiding generic value statements
  7. 13:06–14:00Exercise: Writing critical behaviours

Day 4Levers of Culture Change

  1. 09:00–09:54Leadership behaviour and role modelling
  2. 09:54–10:48Aligning structures, processes and incentives
  3. 10:48–11:00Recruitment, onboarding and recognition
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Recruitment, onboarding and recognition (continued)
  6. 12:12–13:06Communication and storytelling
  7. 13:06–14:00Case study: A successful culture transformation

Day 5Leading and Sustaining Transformation

  1. 09:00–09:54Planning a phased culture programme
  2. 09:54–10:48Culture champions and networks
  3. 10:48–11:00Measuring progress and adjusting
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Measuring progress and adjusting (continued)
  6. 12:12–13:06Sustaining change beyond the initial programme
  7. 13:06–14:00Capstone: Culture transformation roadmap

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Singapore 9 Nov - 13 Nov 2026
Confirmed dates
€2,820.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
€1,250.-Register
Vienna 16 Nov - 20 Nov 2026
Confirmed dates
€2,940.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
€1,250.-Register
London 23 Nov - 27 Nov 2026
Confirmed dates
€2,450.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
€1,250.-Register
Dubai 7 Dec - 11 Dec 2026
Confirmed dates
€3,150.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
€1,250.-Register
Frankfurt 14 Dec - 18 Dec 2026
Confirmed dates
€2,650.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
€1,250.-Register
Kuala Lumpur 11 Jan - 15 Jan 2027
Confirmed dates
€1,450.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
€1,250.-Register
Paris 25 Jan - 29 Jan 2027
Confirmed dates
€2,860.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
€1,250.-Register
Cape Town 1 Feb - 5 Feb 2027
Confirmed dates
€1,890.-Register
Online Live virtual classroom 1 Feb - 5 Feb 2027
Confirmed dates
€1,250.-Register
Istanbul 8 Feb - 12 Feb 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
€1,250.-Register
Amsterdam 22 Feb - 26 Feb 2027
Confirmed dates
€2,540.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
€1,250.-Register
Singapore 8 Mar - 12 Mar 2027
Confirmed dates
€2,820.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
€1,250.-Register
London 22 Mar - 26 Mar 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
€1,250.-Register
Rome 5 Apr - 9 Apr 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
€1,250.-Register
Dubai 12 Apr - 16 Apr 2027
Confirmed dates
€3,150.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
€1,250.-Register
Frankfurt 26 Apr - 30 Apr 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
€1,250.-Register
Kuala Lumpur 10 May - 14 May 2027
Confirmed dates
€1,450.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
€1,250.-Register
Paris 24 May - 28 May 2027
Confirmed dates
€2,860.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
€1,250.-Register
Barcelona 7 Jun - 11 Jun 2027
Confirmed dates
€2,840.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
€1,250.-Register
Istanbul 14 Jun - 18 Jun 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
€1,250.-Register
Amsterdam 21 Jun - 25 Jun 2027
Confirmed dates
€2,540.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
€1,250.-Register
Singapore 12 Jul - 16 Jul 2027
Confirmed dates
€2,820.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
€1,250.-Register
London 26 Jul - 30 Jul 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
€1,250.-Register
Cape Town 2 Aug - 6 Aug 2027
Confirmed dates
€1,890.-Register
Online Live virtual classroom 2 Aug - 6 Aug 2027
Confirmed dates
€1,250.-Register
Dubai 9 Aug - 13 Aug 2027
Confirmed dates
€3,150.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
€1,250.-Register
Frankfurt 23 Aug - 27 Aug 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
€1,250.-Register
Kuala Lumpur 13 Sept - 17 Sept 2027
Confirmed dates
€1,450.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
€1,250.-Register
Paris 20 Sept - 24 Sept 2027
Confirmed dates
€2,860.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
€1,250.-Register
Rome 4 Oct - 8 Oct 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
€1,250.-Register
Istanbul 11 Oct - 15 Oct 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
€1,250.-Register
Amsterdam 25 Oct - 29 Oct 2027
Confirmed dates
€2,540.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
€1,250.-Register
Singapore 8 Nov - 12 Nov 2027
Confirmed dates
€2,820.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
€1,250.-Register
London 22 Nov - 26 Nov 2027
Confirmed dates
€2,450.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
€1,250.-Register
Dubai 6 Dec - 10 Dec 2027
Confirmed dates
€3,150.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
€1,250.-Register
Frankfurt 13 Dec - 17 Dec 2027
Confirmed dates
€2,650.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
€1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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