Process mining uses the event data already stored in business systems to show how processes really run, rather than how people think they run. This course introduces process mining concepts and tools and shows how to discover process flows, measure conformance, identify bottlenecks and rework, and prioritise improvements and automation. Participants work with sample event logs, interpret process maps and build an improvement case, combining process mining with lean and continuous improvement methods.
Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.
Traditional process mapping relies on workshops and interviews, which often miss hidden delays and variations. Process mining provides objective, data-driven insight into processes such as purchase-to-pay, order-to-cash and customer service. This course gives you the skills to use these insights to deliver measurable improvements.
The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.
The course combines practical demonstrations with hands-on labs using event logs, process analysis workshops, case studies from finance, procurement and operations, and development of an improvement proposal.
By the end of this course, participants will be able to:
This course is suitable for:
Participants will develop competencies in:
A focused, practical outline with time to explore, apply and reflect.
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Confirmed dates accept registration requests. Tentative dates are enquiry only.
Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.
Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.
Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.
Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.
