Project Management

Project Handover and Operational Readiness

Projects only deliver value when the operating organisation is ready to run what has been built. This course covers operational readiness planning: defining operating models, staffing and training operators, procedures and maintenance plans, spares and systems, handover documentation and post-handover support, so that new facilities and systems perform from day one.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Many new assets underperform because operations were involved too late. You will learn to plan readiness alongside delivery.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Case studies of successful and troubled handovers, readiness assessment exercises and handover planning workshops.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain operational readiness and its importance
Plan readiness activities from early project stages
Define staffing, training and competence needs
Prepare procedures, maintenance plans and spares
Manage handover documentation and acceptance
Support early operations and close out lessons

Target audience

Who should attend.

This course is suitable for:

Project managers
Operations and asset managers
Commissioning and handover teams
Maintenance planners
Facility and IT service managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Readiness planning
Operating model design
Training planning
Handover management
Stakeholder coordination

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Operational Readiness

09:00–10:08Why readiness fails
10:08–11:00Readiness scope
11:00–11:30Coffee break
11:30–11:45Readiness scope (continued)
11:45–12:53Roles
12:53–14:00Case study

Day 2Operating Model

09:00–10:08Organisation and staffing
10:08–11:00Processes and procedures
11:00–11:30Coffee break
11:30–11:45Processes and procedures (continued)
11:45–12:53Service agreements
12:53–14:00Workshop

Day 3People and Training

09:00–10:08Competence requirements
10:08–11:00Training plans
11:00–11:30Coffee break
11:30–11:45Training plans (continued)
11:45–12:53Simulation and practice
12:53–14:00Exercise

Day 4Systems, Spares and Documents

09:00–10:08Maintenance plans
10:08–11:00Spares and inventory
11:00–11:30Coffee break
11:30–11:45Spares and inventory (continued)
11:45–12:53Handover documentation
12:53–14:00Checklist exercise

Day 5Handover and Early Operations

09:00–10:08Acceptance criteria
10:08–11:00Hypercare support
11:00–11:30Coffee break
11:30–11:45Hypercare support (continued)
11:45–12:53Lessons learned
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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