Digital Innovation and Transformation

Prompt Design and AI Productivity for Managers

Generative AI assistants can save managers hours each week on writing, analysis, planning and research, but only when used well. This hands-on course teaches practical prompt design, ways to verify AI output, techniques for summarising documents and data, and how to build simple repeatable AI workflows while protecting confidential information.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Most people use AI tools far below their potential, or trust them too much. You will learn a structured, safe way to get reliable results and to guide your team’s use of AI.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Hands-on practice with AI assistants on realistic management tasks, prompt clinics, peer review of outputs and creation of a personal prompt library.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain how generative AI assistants work and where they fail
Write structured prompts that produce reliable results
Use AI for writing, summarising, analysis and planning
Verify facts and reduce errors and bias in AI output
Protect confidential data when using AI tools
Create repeatable AI workflows for your team

Target audience

Who should attend.

This course is suitable for:

Managers and team leaders
Executive assistants and coordinators
Project and programme managers
HR, finance and operations professionals
Anyone wanting practical AI skills for work

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Prompt engineering
Critical evaluation of AI output
Workflow design
Information security awareness
Productivity management

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1How Generative AI Works

09:00–10:08Large language models in plain language
10:08–11:00Strengths, limits and hallucinations
11:00–11:30Coffee break
11:30–11:45Strengths, limits and hallucinations (continued)
11:45–12:53Choosing the right tool
12:53–14:00Exercise: first prompts and comparison

Day 2Prompt Design Techniques

09:00–10:08Role, context, task and format
10:08–11:00Examples and step-by-step instructions
11:00–11:30Coffee break
11:30–11:45Examples and step-by-step instructions (continued)
11:45–12:53Iterating and refining
12:53–14:00Prompt clinic: improving weak prompts

Day 3AI for Management Tasks

09:00–10:08Drafting emails, reports and policies
10:08–11:00Summarising long documents and meetings
11:00–11:30Coffee break
11:30–11:45Summarising long documents and meetings (continued)
11:45–12:53Analysing data and spreadsheets
12:53–14:00Workshop: real tasks from participants

Day 4Quality and Safety

09:00–10:08Fact-checking and source verification
10:08–11:00Bias and fairness considerations
11:00–11:30Coffee break
11:30–11:45Bias and fairness considerations (continued)
11:45–12:53Confidential data and company policy
12:53–14:00Exercise: catching AI errors

Day 5Building AI Workflows

09:00–10:08Templates and prompt libraries
10:08–11:00Team guidelines for AI use
11:00–11:30Coffee break
11:30–11:45Team guidelines for AI use (continued)
11:45–12:53Measuring time saved
12:53–14:00Personal productivity plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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