Quality & Operational Excellence

Quality in Healthcare Services

Healthcare quality affects patient safety, outcomes and experience. This course covers quality in healthcare: dimensions of healthcare quality, clinical governance, patient safety systems, quality indicators, clinical audit, accreditation, patient experience and improvement methods such as PDSA cycles.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Quality improvement saves lives and resources in healthcare. You will learn practical methods used by leading healthcare organisations.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Healthcare case studies, indicator design, clinical audit exercises and PDSA improvement projects.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain dimensions of healthcare quality
Understand clinical governance structures
Implement patient safety systems
Use quality indicators and clinical audit
Prepare for accreditation
Lead improvement with PDSA cycles

Target audience

Who should attend.

This course is suitable for:

Healthcare quality managers
Nurses and clinical leaders
Hospital administrators
Patient safety officers
Accreditation coordinators

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Clinical governance
Patient safety
Quality measurement
Clinical audit
Improvement methods

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Healthcare Quality

09:00–10:08Dimensions of quality
10:08–11:00Governance
11:00–11:30Coffee break
11:30–11:45Governance (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Patient Safety

09:00–10:08Incident reporting
10:08–11:00Safety culture
11:00–11:30Coffee break
11:30–11:45Safety culture (continued)
11:45–12:53Risk management
12:53–14:00Workshop

Day 3Measurement

09:00–10:08Quality indicators
10:08–11:00Clinical audit
11:00–11:30Coffee break
11:30–11:45Clinical audit (continued)
11:45–12:53Data use
12:53–14:00Exercise

Day 4Accreditation and Experience

09:00–10:08Accreditation
10:08–11:00Patient experience
11:00–11:30Coffee break
11:30–11:45Patient experience (continued)
11:45–12:53Complaints
12:53–14:00Case study

Day 5Improvement

09:00–10:08PDSA cycles
10:08–11:00Improvement teams
11:00–11:30Coffee break
11:30–11:45Improvement teams (continued)
11:45–12:53Sustaining
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.