Business Continuity and Crisis Management

Resilience Metrics and Reporting

Leaders need evidence of whether the organisation is becoming more resilient. This course covers resilience measurement and reporting: defining resilience objectives, selecting leading and lagging indicators, maturity assessments, exercise and incident data, dashboards, reporting to executives and boards and using metrics to prioritise investment.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Without measurement, resilience programmes struggle to justify resources. You will learn to show progress credibly.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Indicator design workshops, dashboard exercises, maturity assessments and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Define resilience objectives
Select leading and lagging resilience indicators
Assess resilience maturity
Use exercise and incident data
Design resilience dashboards
Report to executives and boards

Target audience

Who should attend.

This course is suitable for:

Business continuity and resilience managers
Risk managers
Crisis management leads
Internal auditors
Senior managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Indicator design
Maturity assessment
Data analysis
Dashboard design
Executive reporting

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Measuring Resilience

09:00–10:08Why measure
10:08–11:00Objectives
11:00–11:30Coffee break
11:30–11:45Objectives (continued)
11:45–12:53Challenges
12:53–14:00Exercise

Day 2Indicators

09:00–10:08Leading and lagging indicators
10:08–11:00Programme metrics
11:00–11:30Coffee break
11:30–11:45Programme metrics (continued)
11:45–12:53Outcome metrics
12:53–14:00Workshop

Day 3Maturity

09:00–10:08Maturity models
10:08–11:00Self-assessment
11:00–11:30Coffee break
11:30–11:45Self-assessment (continued)
11:45–12:53Benchmarking
12:53–14:00Exercise

Day 4Data and Dashboards

09:00–10:08Exercise and incident data
10:08–11:00Dashboards
11:00–11:30Coffee break
11:30–11:45Dashboards (continued)
11:45–12:53Trends
12:53–14:00Hands-on

Day 5Reporting

09:00–10:08Board reporting
10:08–11:00Investment priorities
11:00–11:30Coffee break
11:30–11:45Investment priorities (continued)
11:45–12:53Improvement
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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