Retrieval-augmented generation allows organisations to build AI assistants that answer questions using their own documents, policies and knowledge bases, with references to the sources used. This course explains how RAG systems work and guides participants through planning, building and evaluating a knowledge assistant. Topics include document preparation, chunking, embeddings, vector search, prompt design, evaluation, security and governance. Participants work with practical tools to build a working prototype and leave with a plan for deploying a reliable knowledge assistant in their organisation.
Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.
General-purpose chatbots do not know your organisation's policies, products or procedures, and they may produce confident but wrong answers. RAG addresses this by grounding responses in trusted content. This course gives you the practical understanding needed to design, build and govern accurate, secure AI knowledge assistants.
The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.
The course is highly practical, combining short technical explanations with guided hands-on labs, architecture design workshops, evaluation exercises and security and governance case studies. Basic familiarity with data or IT concepts is helpful; advanced programming is not required for most exercises.
By the end of this course, participants will be able to:
This course is suitable for:
Participants will develop competencies in:
A focused, practical outline with time to explore, apply and reflect.
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Confirmed dates accept registration requests. Tentative dates are enquiry only.
Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.
Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.
Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.
Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.
