Quality & Operational Excellence

Statistical Process Control

Statistical process control helps teams distinguish normal variation from real problems and act before defects occur. This course covers SPC: variation and its sources, control charts for variable and attribute data, interpreting charts, process stability, implementing SPC on the shop floor and in services.

5 days Classroom or live online English

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Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Reacting to every variation wastes effort; ignoring real signals causes defects. You will learn to read processes statistically.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Chart construction exercises with real data, interpretation practice, case studies and implementation planning.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain variation and its common and special causes
Select appropriate control charts
Construct variable and attribute control charts
Interpret control chart signals
Assess process stability
Implement SPC in operations

Target audience

Who should attend.

This course is suitable for:

Quality engineers and technicians
Production supervisors
Process engineers
Laboratory staff
Continuous improvement practitioners

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Variation analysis
Chart construction
Signal interpretation
Process monitoring
Implementation

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Variation

09:00–10:08Common and special causes
10:08–11:00Data types
11:00–11:30Coffee break
11:30–11:45Data types (continued)
11:45–12:53Basic statistics
12:53–14:00Exercise

Day 2Variable Charts

09:00–10:08X-bar and R charts
10:08–11:00Individuals charts
11:00–11:30Coffee break
11:30–11:45Individuals charts (continued)
11:45–12:53Control limits
12:53–14:00Exercise

Day 3Attribute Charts

09:00–10:08p and np charts
10:08–11:00c and u charts
11:00–11:30Coffee break
11:30–11:45c and u charts (continued)
11:45–12:53Selection
12:53–14:00Exercise

Day 4Interpretation

09:00–10:08Rules for signals
10:08–11:00Reaction plans
11:00–11:30Coffee break
11:30–11:45Reaction plans (continued)
11:45–12:53Stability
12:53–14:00Case study

Day 5Implementation

09:00–10:08Selecting characteristics
10:08–11:00Operator involvement
11:00–11:30Coffee break
11:30–11:45Operator involvement (continued)
11:45–12:53Software
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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