Quality & Operational Excellence

Supplier Audits and Quality Agreements

Supplier quality determines much of an organisation’s own product and service quality. This course covers supplier quality agreements, supplier audit planning and execution, process and product audits, evaluating supplier quality systems, nonconformity handling, corrective action and supplier development.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Problems that start at suppliers end up with your customers. You will learn to set clear expectations and verify supplier quality.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Agreement drafting exercises, audit role plays, case studies and follow-up planning.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Define supplier quality requirements
Draft quality agreements
Plan risk-based supplier audits
Conduct supplier system and process audits
Manage supplier nonconformities and corrective actions
Support supplier quality improvement

Target audience

Who should attend.

This course is suitable for:

Supplier quality engineers
Quality managers
Procurement professionals
Auditors
Operations managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Requirement definition
Agreement drafting
Supplier auditing
Corrective action management
Supplier development

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Supplier Quality

09:00–10:08Supplier impact on quality
10:08–11:00Risk-based approach
11:00–11:30Coffee break
11:30–11:45Risk-based approach (continued)
11:45–12:53Requirements
12:53–14:00Exercise

Day 2Quality Agreements

09:00–10:08Agreement content
10:08–11:00Specifications
11:00–11:30Coffee break
11:30–11:45Specifications (continued)
11:45–12:53Change notification
12:53–14:00Drafting workshop

Day 3Audit Planning

09:00–10:08Audit programmes
10:08–11:00Risk-based selection
11:00–11:30Coffee break
11:30–11:45Risk-based selection (continued)
11:45–12:53Checklists
12:53–14:00Exercise

Day 4Conducting Audits

09:00–10:08System audits
10:08–11:00Process audits
11:00–11:30Coffee break
11:30–11:45Process audits (continued)
11:45–12:53Findings
12:53–14:00Role play

Day 5Corrective Action

09:00–10:08Nonconformities
10:08–11:008D and corrective action
11:00–11:30Coffee break
11:30–11:458D and corrective action (continued)
11:45–12:53Follow-up
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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