Operations & Supply Chain

Supplier Performance Scorecards

What gets measured gets managed, including supplier performance. This course shows how to design and use supplier scorecards: selecting KPIs for quality, delivery, cost, service and sustainability, collecting data, running performance reviews, driving improvement plans and linking performance to sourcing decisions.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Without objective measurement, supplier discussions become opinion-based. You will learn to manage suppliers with facts.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Scorecard design workshops, data exercises, review meeting role plays and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Select balanced supplier KPIs
Design scorecard formats and weightings
Collect reliable performance data
Run supplier performance reviews
Agree improvement plans
Use performance in sourcing decisions

Target audience

Who should attend.

This course is suitable for:

Procurement and supplier managers
Category managers
Quality managers
Contract managers
Operations managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

KPI design
Data collection
Review facilitation
Improvement planning
Supplier management

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Why Measure Suppliers

09:00–10:08Supplier performance management
10:08–11:00Benefits
11:00–11:30Coffee break
11:30–11:45Benefits (continued)
11:45–12:53Pitfalls
12:53–14:00Exercise

Day 2Choosing KPIs

09:00–10:08Quality, delivery and cost
10:08–11:00Service and sustainability
11:00–11:30Coffee break
11:30–11:45Service and sustainability (continued)
11:45–12:53Weightings
12:53–14:00Workshop

Day 3Data

09:00–10:08Data sources
10:08–11:00Validation
11:00–11:30Coffee break
11:30–11:45Validation (continued)
11:45–12:53Supplier self-reporting
12:53–14:00Exercise

Day 4Reviews

09:00–10:08Review meetings
10:08–11:00Difficult conversations
11:00–11:30Coffee break
11:30–11:45Difficult conversations (continued)
11:45–12:53Improvement plans
12:53–14:00Role play

Day 5Using Results

09:00–10:08Sourcing decisions
10:08–11:00Recognition
11:00–11:30Coffee break
11:30–11:45Recognition (continued)
11:45–12:53Continuous improvement
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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