Public Relations

Town Halls and Leadership Forums

Town halls and leadership forums give employees direct access to leaders. This course covers planning effective town halls, agenda design, preparing leaders, handling live and anonymous questions, hybrid and virtual formats, encouraging participation, following up and measuring impact.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Poorly run town halls can increase cynicism. You will learn to make them open, engaging and useful.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Agenda design, leader preparation practice, Q&A simulations and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Plan effective town halls and forums
Design engaging agendas
Prepare leaders to present and answer questions
Manage live and anonymous questions
Run hybrid and virtual formats
Follow up and measure impact

Target audience

Who should attend.

This course is suitable for:

Internal communication managers
Executive communication staff
HR managers
Event coordinators
Senior leaders

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Event planning
Agenda design
Leader preparation
Q&A management
Follow-up

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Why Town Halls

09:00–10:08Purpose
10:08–11:00Common failures
11:00–11:30Coffee break
11:30–11:45Common failures (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Planning and Agenda

09:00–10:08Objectives
10:08–11:00Agenda design
11:00–11:30Coffee break
11:30–11:45Agenda design (continued)
11:45–12:53Formats
12:53–14:00Workshop

Day 3Leader Preparation

09:00–10:08Messages
10:08–11:00Rehearsal
11:00–11:30Coffee break
11:30–11:45Rehearsal (continued)
11:45–12:53Tough questions
12:53–14:00Practice

Day 4Running the Event

09:00–10:08Q&A management
10:08–11:00Hybrid formats
11:00–11:30Coffee break
11:30–11:45Hybrid formats (continued)
11:45–12:53Participation
12:53–14:00Simulation

Day 5Follow-Up

09:00–10:08Answering open questions
10:08–11:00Feedback
11:00–11:30Coffee break
11:30–11:45Feedback (continued)
11:45–12:53Measurement
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.