Business Continuity and Crisis Management

Information Security Incident Handling

Security incidents such as malware, data leaks and account compromises need a fast, structured response. This course covers incident handling: preparation, detection and triage, containment, eradication and recovery, evidence handling, communication and notification, and post-incident review.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

A disciplined incident response limits damage and cost. You will learn the incident handling process used by security teams.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Incident scenarios, triage exercises, playbook development and simulations.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Prepare incident response capabilities
Detect and triage security incidents
Contain and eradicate threats
Recover systems and data safely
Handle evidence and notifications
Conduct post-incident reviews

Target audience

Who should attend.

This course is suitable for:

Security analysts and incident responders
IT managers
Information security officers
Compliance professionals
Crisis team members

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Incident triage
Containment
Recovery
Evidence handling
Post-incident learning

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Incident Handling

09:00–10:08Incident types
10:08–11:00Response life cycle
11:00–11:30Coffee break
11:30–11:45Response life cycle (continued)
11:45–12:53Roles
12:53–14:00Exercise

Day 2Detection and Triage

09:00–10:08Detection sources
10:08–11:00Severity
11:00–11:30Coffee break
11:30–11:45Severity (continued)
11:45–12:53Escalation
12:53–14:00Workshop

Day 3Containment and Eradication

09:00–10:08Containment options
10:08–11:00Eradication
11:00–11:30Coffee break
11:30–11:45Eradication (continued)
11:45–12:53Recovery
12:53–14:00Simulation

Day 4Evidence and Notification

09:00–10:08Evidence handling
10:08–11:00Legal notification
11:00–11:30Coffee break
11:30–11:45Legal notification (continued)
11:45–12:53Communication
12:53–14:00Exercise

Day 5Learning

09:00–10:08Post-incident review
10:08–11:00Playbooks
11:00–11:30Coffee break
11:30–11:45Playbooks (continued)
11:45–12:53Metrics
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon certificate of attendance. Smart Horizon programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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